CitizensRatings

The voice of the people, made louder.

Government Institutions FAQs

Find answers to common questions below

Can institutions respond to reviews?

Yes, through an official representative using the contact us form. Please make sure you use your official email address.

How are institutional ratings structured?

Based on service delivery, responsiveness, integrity, and efficiency.

What should we do if reviews are abusive?

Flag them for moderation. You can also use the contact us form to notify us. They will be reviewed promptly.

Can we request a data report?

Yes, custom analytics and trend reports will be available on request in the near future.

Can institutions promote changes based on feedback?

Absolutely. This is encouraged and builds trust.

How often can institutions be rated?

Each user can rate once per institution per month.

What’s the benefit of being rated?

It helps identify areas of improvement and enhances public trust.

Can institutions verify their profiles?

No. This feature is not yet available. Check back later.

Can we list all our departments separately?

Yes, especially if they operate independently.

Is CitizensRatings legally backed?

It operates under Ghanaian civil and digital rights frameworks and encourages lawful expression.

All FAQs