CitizensRatings

The voice of the people, made louder.

General FAQs

Find answers to common questions below

What is CitizensRatings.com?

CitizensRatings.com is a platform that allows Ghanaians to rate and review government officials, public institutions, private companies, NGOs, policies, and religious authorities based on performance, accountability, and service delivery.

Is the rating anonymous?

Yes. Your ratings are anonymous unless you choose to disclose your identity.

Who can use the website?

Any Ghanaian or resident with access to the internet can use the platform to rate or view public feedback.

How do I sign up?

You can sign up using your email address. Social media logins may also be available in the near future.

Is it free to use?

Yes, the platform is free for all users.

What can I rate on the website?

You can rate individuals (like MPs, ministers), organizations (like GRA, ECG), policies, private companies, NGOs, and religious bodies.

Is the platform affiliated with the government?

No. CitizensRatings.com is an independent civic engagement platform that promotes transparency and accountability.

How is data on the site moderated?

The platform uses automated filters and human moderators to remove inappropriate or offensive content.

How often can I rate the same entity?

You may rate the same entity once per month to ensure meaningful feedback.

Can I see other people's ratings?

Yes, all ratings are publicly visible.

Citizens FAQs

Do I need to register to rate someone?

Yes, registration is required to prevent spam and ensure integrity.

Can I edit or delete my rating?

Yes, you can edit or delete your rating anytime.

How are ratings calculated?

Ratings are averaged and may be weighted based on the credibility of the account and review history.

What if I can't find the official or organization I want to rate?

You can suggest an addition, which will be reviewed before being published.

What topics can I rate on?

Performance, responsiveness, transparency, professionalism, corruption, etc.

Can I upload evidence with my rating?

Yes, but any sensitive or defamatory uploads will be reviewed and may be removed.

What if someone retaliates after my review?

You are protected by anonymity. If threatened, report the incident to the site and authorities.

Can I follow officials or institutions?

Yes, you can follow profiles to receive updates.

Can I share a rating on social media?

Yes, there is a sharing option for each profile and review.

Can I rate religious bodies and leaders?

Yes, based on community service, transparency, social impact, etc.

Government Officials & Appointees FAQs

How can I respond to ratings about me?

You can send your request to us using the contact us form on the website.

Can I verify my identity on the platform?

Yes, but not necessarily.

What if I believe a rating is false?

Submit a dispute to us using the contact us form. If found to be malicious, it will be removed.

Can I request a re-evaluation?

You may submit performance updates and request a review.

How can I improve my public rating?

Engage with users, show transparency, and demonstrate impact.

Are all ratings permanent?

No. Old ratings may be archived or updated over time.

Can I disable my profile?

No, public officials cannot remove themselves from the platform, as this is a public accountability tool.

Will I be notified when rated?

Yes, if you want us to notify you.

Can I upload documents or achievements?

Yes, to provide context or show progress.

Can this affect my political career?

Possibly. Public perception is often influenced by visible reviews.

Government Institutions FAQs

Can institutions respond to reviews?

Yes, through an official representative using the contact us form. Please make sure you use your official email address.

How are institutional ratings structured?

Based on service delivery, responsiveness, integrity, and efficiency.

What should we do if reviews are abusive?

Flag them for moderation. You can also use the contact us form to notify us. They will be reviewed promptly.

Can we request a data report?

Yes, custom analytics and trend reports will be available on request in the near future.

Can institutions promote changes based on feedback?

Absolutely. This is encouraged and builds trust.

How often can institutions be rated?

Each user can rate once per institution per month.

What’s the benefit of being rated?

It helps identify areas of improvement and enhances public trust.

Can institutions verify their profiles?

No. This feature is not yet available. Check back later.

Can we list all our departments separately?

Yes, especially if they operate independently.

Is CitizensRatings legally backed?

It operates under Ghanaian civil and digital rights frameworks and encourages lawful expression.

Private Companies & NGOs FAQs

Why are private entities included?

To promote accountability and ethical business/service practices.

What criteria are used to rate companies?

Customer service, corporate social responsibility, ethics, pricing, transparency.

Can companies respond to customer feedback?

Yes, through the contact us form.

What if a competitor posts fake reviews?

You can report suspected abuse for investigation.

Can NGOs be rated on project impact?

Yes, especially on transparency, community engagement, and outcomes.

Can a company advertise on the site?

Only verified businesses with a positive rating history can apply.

Will my business be removed if poorly rated?

Use our compare feature to view side-by-side evaluations and ratings.

Can I ask for public re-rating after major improvements?

Yes, but subject to review by moderators.

Legal & Ethics FAQs

What legal protection do users have when posting?

Users are protected under freedom of expression, but defamatory or criminal content is not tolerated.

What happens if someone sues over a review?

CitizensRatings.com complies with Ghanaian law and will cooperate with legal authorities while protecting user privacy where applicable.

All FAQs